A billion-dollar paper manufacturer in Wisconsin works closely with a small stationery store halfway across the country to better ensure that the company's products will sell at the retail level. An Internet browser company distributes its products free to the masses, resulting in a market share of paying customers and a worldwide community of prospective buyers of services and products. An irate customer in Berkeley, California, places a $10,000 ad in the Wall Street Journal to protest what he considers shoddy treatment by a large coffee company—and ultimately receives 6,000 responses from other dissatisfied customers to his toll-free telephone number. Love it, hate it, fear it, or wish it would just disappear, we are entering an era where one size no longer fits all—or even a few. We find ourselves in a highly personalized, customer-driven environment where now "one size fits one." The only business objective that makes any sense is a long-term relationship with each profitable customer. Today's customers have vast power to collaborate with you to build your businesses, but if they're not happy, they will walk away faster than ever before—or actively undermine you. How can you win the unshakable loyalty and trust of these savvy customers? One Size Fits One: Building Relationships One Customer and One Employee at a Time received critical acclaim from the business press and the endorsement of top CEOs by laying out the ten rules for what customers want—in their own blunt words—and showing how your company can begin to develop the personalized relationships necessary to build loyalty. This updated Second Edition places a much stronger emphasis on distributed leadership throughout an organization, which is needed to build enduring customer relationships. It presents the organizational structure you need to support such a distributed leadership, thereby creating greater customer/employee relationships and a better, stronger company. Certainly no company can deliver "one size fits one" value without loyal employees committed to creating exceptional value for each individual customer. One Size Fits One explains why yesterday's workplace mentality no longer works and shows how relationships inside organizations must change to successfully unleash the power of truly committed employees, using entertaining examples and anecdotes from real life. In a world where "one size fits one," no one will have to settle for the ordinary, and any business that provides it will be unable to survive. One Size Fits One is a source of inspiration for all managers, providing a template for beginning the odyssey—one customer and one employee at a time. Praise for the First Edition "It's a book that should be read every year. With customers today having more choices than ever before, how you serve them could be the difference between keeping or losing those valuable customers and your business. One Size Fits One will help guide you."—Chandler Barton, Chairman, Coldwell Banker Corporation. "A powerful, must-read map for discovering a valuable and elusive treasure: customer loyalty. One Size Fits One will transform you into a demanding consumer and passionate service provider to customers, associates, and employees."—Chip R. Bell, author, Customers as Partners and Managing Knock Your Socks Off Service. "One Size Fits One will show your organization how to treat every customer like they're your only customer."—Roger Dow, Vice President and General Sales Manager, Marriott Hotels and Resorts Worldwide, and coauthor, Turned On. "If you are in the service business you have to read this book! Gary is one of the few people in this field who truly understands that the environment you create for your employees largely dictates the quality of service your customers will receive."—Kim Jeffery, President and CEO, Perrier Group of America Inc. "Profound and powerful, One Size Fits One lays out a convincing argument for the ways in which we need to build our organizations to better serve our customers, our employees, and our communities." —Patrick O'Donnell, Chief Executive Officer, Aspen Ski Company. "In a world where relationships are the currency of the future, this book sets the standard for the next generation of service. Witty, informative, and highly entertaining, One Size Fits One will help you navigate through this highly personalized customer revolution."—Sandra Kurtzig, founder and former chairman, ASK Computer Systems.
What I Love About You offers a fresh way to say "I love you." This fill-in-the-blank book prompts you to say what is in your heart, but may not always be at the tip of your tongue. Tell the most important person in your life just how much they mean to you by completing the scores of unique, evocative checklists, short answers, and phrases in this attractive gift book:If we'd first met in a comic strip, the thought bubble over my head would have said...I adore this little daily ritual or habit we have...One of your most irresistible physical features is...I missed you when...Playful, tender, and personal, this is the perfect gift for the person in your life who makes your pulse race.
This database design book provides the reader with a unique methodology for the conceptual and logical design of databases. A step-by-step method is given for developing a conceptual structure for large databases with multiple users. Additionally, the authors provide an up-to-date survey and analysis of existing database design tools.
Ralph Blum's commentaries on the Runes have been a source of wisdom, comfort, and guidance for millions of readers around the world. Now the Runes speak to all of us in loving relationships of every kind. Whether we need to face the challenges that arise with an intimate partner, or the issues between friends, family, colleagues, and neighbors, The Relationship Runes offers valuable counsel. This new interpretation will provide you with a reliable compass to help you get your bearings on your own journey of loving relationships.Pack contains: - Book of interpretation- 25 intensely beautiful frosted glass Rune stones- Drawstring casting bag
Compassionate counselor Paula Rinehart understands the high price a woman pays in loosening her sexual boundaries, and the unique role sex plays in forging a bond meant to last a lifetime. She shows women how to break free from the bondage of misused sexuality and create a new beginning in their relationships with men. This is required reading for every college-age woman who longs for a man to see her beauty and cherish it.
Basing his work on a study of 120 American men and drawing on years of experience in dealing with men's issues, Dr. Levant shows men how to change facets of traditional behavior patterns that limit their effectiveness as lovers, husbands, fathers, and friends, while enhancing those parts of the male code which are meaningful and empowering.
Have you ever left a conversation feeling like shredded wheat? Stuck your foot in your mouth? Been at a loss for words? Had difficulty getting your point across? Or been talked into doing something you didn’t want to do? Do you find it difficult to connect with others? Do you suspect that your speech patterns are hindering your relationships? Maybe you need some Conversation Peace! Let Mary Kassian teach you the seven powerful speech-transforming elements to master the skill of effective communications. You will also strengthen your vocabulary with Words from the Word. Conversation Peace will help you revolutionize your speech habits and improve your relationships.
Ever since the first human pair craned their necks skyward to bask in a silvery full moon, men and women have rhapsodized about love. We say (and sing!) that love makes the world go 'round, that love is the answer, that all you need is love.You might even say we glory in the power of love. But what is love, really? And if it's so popular, then why does it seem so hard to find?
Now's the Time to Make a Change Your relationship with your mother can set the pattern for how you function in other relationships, and in the world. When you think about your mom's influence--even if she is no longer in your life--do you feel hurt, frustrated, angry? Through sound counseling and real-life stories, trusted counselor H. Norman Wright and his daughter, Sheryl, reveal why your mother-daughter relationship doesn't have to control your life or your future. They address the critical issues, including how to: Discover your mom's parenting style and its effect Rewrite memories and messages from the past Break old communication patterns Find forgiveness--for yourself and your mom Make progress even if she refuses to change With godly wisdom and practical insights born from experience, this book shows how you can start building a new relationship with your mother--today.
Bestselling author and nutritionist Debra Waterhouse, whose revolutionary "Outsmarting the Female Fat Cell" has helped millions lose weight permanently, now addresses the most profound psychological influences on a woman's eating patterns: their mothers. Here she gives solid advice on how to break these unhealthy patterns. BOMC Selection. Charts & graphs .
Top Search
Last Search
