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The Conversation: How Black Men and Women Can Build Loving, Trusting Rel

$15.00 Show Detail

It's My Life Now: Starting Over After an Abusive Relationship or Do

Book Description Those who have never experienced an abusive or violent relationship often believe that upon finding their way out, victims' difficulties are solved: their life is good, they are safe, and recovery will be swift. However, survivors of abuse know that leaving is not the end of the nightmare; it is the beginning of a difficult journey toward healing and happiness. It's My Life Now offers readers the practical guidance, emotional reassurance, and psychological awareness that survivors of relationship abuse and domestic violence need to help them heal and reclaim their lives after leaving their abusers. Since its publication in 2000, It's My Life Now has been highly successful as a working manual for survivors who are starting their lives over after an abusive relationship, combining guidance on practical and emotional issues with worksheets and self-exploration exercises. In the second edition, Dugan and Hock include updated information and resources while encompassing a wider range of individuals. Download Description A book for survivors of an abusive relationship, no matter how much time has passed since the abuse occurred. This book provides accessible, practical information on how to protect yourself once you've left the relationship and how to get through the difficult emotions that accompany leaving and rebuilding an abuse-free, effective life.
$13.57 Show Detail

The Unwritten Rules of Social Relationships: Decoding Social Mysteries T

Dr. Temple Grandin and Sean Barron use their colorful life stories to explain the unwritten rules and patterns of social relationships. They create guidelines for living and working with others and illustrate their infinite applications, in even the most complex situations. The authors’ brilliant insights are invaluable to anyone who has ever felt "outside the norm" in school, at work, or when relating to people in general. Dr. Grandin has received enormous accolades for her best-selling book Animals in Translation: Using the Mysteries of Autism to Decode Animal Behavior, but, more often than not, it’s because she "has transformed autism from being an unfortunate disability to being an enviable advantage that many of us would give anything to experience." She and her co-author Sean Barron carry this mantle one gargantuan step further with Unwritten Rules. They give us insight into our own world like no one else has.
$16.47 Show Detail

Customer Relationship Management, Second Edition

This definitive textbook explains what CRM is, the benefits it delivers, the contexts in which it is used, how it can be implemented and how CRM technologies can be deployed to support customer management strategies and objectives. It also looks comprehensively at how CRM can be used throughout the customer life-cycle stages of customer acquisition, retention and development and how the management disciplines- marketing, sales, IT, change management, human resource, customer service, accounting, and strategic management are implicated in this. This completely revised edition also includes:· A Tutor Resource pack available to instructors who adopt this text· Case examples illustrating CRM in practice· Screenshots of CRM software applications and reviews of technology applications deployed in marketing, sales and customer serviceStudent readers will enjoy the logical structure, easy accessibility and case illustrations. Managers will appreciate the book's freedom from CRM vendor and consultant bias and the independent guidance it provides to those involved in CRM programs and system implementations. This second edition has been completely revised and updated with eight new chapters. · A Tutor Resource pack available to instructors who adopt this text· Case examples illustrating CRM in practice· Screenshots of CRM software applications and reviews of technology applications deployed in marketing, sales and customer service
$26.82 Show Detail

Opening Up: A Guide to Creating and Sustaining Open Relationships

Relationship expert and bestselling author Tristan Taormino offers a bold new strategy for creating loving, lasting relationships. Drawing on in-depth interviews with over a hundred women and men, Opening Up: A Guide to Creating and Sustaining Open Relationships explores the real-life benefits and challenges of all styles of open relationships--from partnered nonmonogamy to solo polyamory. With her refreshingly down-to-earth style and sharp wit, Taormino offers solutions for making an open relationship work, including tips on dealing with jealousy, negotiating boundaries, finding community, parenting, and time management. Woven throughout the book are the diverse voices of real people--from a woman with two husbands and a suburban swinger couple to polyamorous parents and a gay male triad--who candidly share their struggles, fears, hopes, and the secrets of their success in open relationships. Opening Up will change the way you think about intimacy--and will help you decide if an open relationship is right for you.
$12.21 Show Detail

ABCs of Relationship Selling

ABC’s of Relationship Selling through Service 11e trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and how the steps within the selling process interact with one another. This market leader text brings a comfortable and familiar approach to the Selling discipline.
$117.58 Show Detail

The 6 Secrets of a Lasting Relationship

This straightforward guide explains how Chemistry, Respect, Enjoyment, Acceptance, Trust, and Empathy are the pillars that support a strong, successful relationship-and how couples can repair those pillars, protect them against the long-term wear and tear of stress, boredom, and bickering, and build a lasting, satisfying love. "Intelligent...solid." (Publishers Weekly) "A very smart, no-frills handbook." (Chicago Sun-Times) "Indispensable guidance." (Harold H. Bloomfield, MD) "Practical wisdom...will strengthen and bring new passion and insight to your relationship (John Gray)
$10.85 Show Detail

Complaint Free Relationships: How to Positively Transform Your Personal,

A revolutionary approach to improving every relationship in your life, Complaint Free Relationships picks up where the internationally successful A Complaint Free World left off, with all-new methods to help you overcome toxic habits and build strong, successful connections with others. The original Complaint-Free movement has exploded into an international phenomenon, with 5.5 million people in more than 80 countries taking the pledge to create a complaint-free life, as well as national media attention.  As this movement expands, it is clear that the real focus of achieving true complaint-free living lies in our relationships.       People complain to bond with others. It's easy to feel connected by common annoyances. But most complaining is about people, and this leads to negative and unhealthy foundations for our relationships with others--from family, lovers and friends to our more casual connections with people in our daily lives. Complaint-Free Relationships provides insight and helpful tools to see, understand, and engage in our relationships through the lens of complaint-free living. It incorporates new studies about complaining, inspiring and illuminating stories from Will Bowen's experience both as a minister and founder of the Complaint Free movement, and practical exercises at the end of each chapter.      By providing the tools you need to escape the trap complaining creates--feeling unfulfilled and inadequate--Complaint-Free Relationships offers new clarity and encourages you to create happy, stimulating and mutually satisfying relationships.
$12.23 Show Detail

Separated By Duty, United In Love

Addressing head-on the challenges of long-distance relationships with frank, practical advice and anecdotes, Separated by Duty, United in Love is perfect for military couples. It includes the answers and resources they need to meet the greatest challenge any relationship can face. With understanding born from over 20 years' experience as a military wife, author Shellie Vandevoorde tackles the tough issues from dealing with the struggle of being a single parent to infidelity, real or imagined. As divorce rates rise in the armed forces (the divorce rate among officers in the US Army tripled from 2001 to 2004) Separated by Duty, United in Love provides a practical hands-on guide that can help couples in every branch of the service.
$7.95 Show Detail

The Intentional Relationship: Occupational Therapy and Use of Self

This groundbreaking new book addresses a critical aspect of the occupational therapy practice - the art and science of building effective, fulfilling relationships with clients. A distinguished clinician and educator, Renee Taylor, PhD, uses a new conceptual practice model, the Intentional Relationship Model, to define how the client and the therapist each contribute to the unique interpersonal dynamic that becomes the therapeutic relationship. She emphasizes how therapists must act deliberately, thoughtfully, and with vigilant anticipation of the challenges and breakthroughs that have the potential to influence the course of the relationship.Actual case examples from twelve exceptional clinicians from around the world illustrate how this model is used to address many of the challenging interpersonal situations that commonly occur in therapy. And, guided exercises and assignments help readers to master the skills they need and to apply them to wide range of clinical situations and presenting problems.This title introduces a new conceptual practice model that defines the communication skills, values, reasoning processes, and interpersonal behaviors required to form a unique and effective relationship between client and therapist. It identifies 6 easy-to-apply modes of communication to guide the therapeutic dialogue: Advocating, Collaborating, Empathizing, Encouraging, Instructing, and Problem-solving.It highlights intentional relationship models through case studies that reveal the interpersonal skills of 12 therapists from around the world.It uses self-reflection exercises and assessments to allow readers to test their knowledge and reflect upon chapter content as it relates directly to clinical practice experience.
$34.53 Show Detail
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